Booking & Contract

A booking is an agreement between a customer/traveller & Fay’s Ireland to carry out an agreed tour itinerary or transfers. Tours are identified using an itinerary name. Transfer is identified using a confirmation reference number. The contract is the terms below agreed by the acceptance by the customer of the tour itinerary or transfer which automatically includes conditions set out below in this document.

Payment details

All Payments must be made prior to travel. If full payment has not been made 3 months prior to travel in the case of tour itineraries, it will be considered a cancellation by the customer.

Deposit

A non-refundable deposit will be required at time of booking with full payment required 3 months prior to travel. Full payment must be made prior to travel with regard to transfers

Dates

Dates mentioned on the agreed itinerary or transfer confirmation are the dates of service. Any change to those dates by the customer without informing Fays Ireland will be considered a cancellation by the customer. Late bookings may be accepted with additional costs. Surcharges may be required in the case of fuel shortages.

Refunds

Fay’s Ireland offers refunds to customers up to two months prior to travel. Inside that period, it recommended to have travel insurance.

Payment Types

Fay’s Ireland accepts Wire transfer, Credit card Payments & Cash. Cheques can only be accepted 3 months prior to travel. It is policy to issue receipts for all payments regardless of method.

Payment Protection

It is highly recommended to always have travel insurance when travelling. Fay’s Ireland does not offer travel insurance.

Cancellation Policy

Customers may cancel their tour booking 3 months prior to tour date commencement & receive a refund of transport & guiding services.  Cancellations inside the 3-month period will result in full loss of payment unless a special agreement with Fay’s Ireland has been made. In the event of a tour or transfer cancellation by Fay’s Ireland the customer will receive a full refund or have an alternative provider supplied when preferred by the traveler or agent.

Insurance & Limitation of Liability

Fay’s Ireland and affiliated companies are fully Licensed & Insured to offer transfers & tours in Ireland.Fay’s Ireland will not be liable for issues which were not booked through Fay’s Ireland during the provision of Transfers or Tours.

It is the customers obligation to hold sufficient travel insurance & Fay’s Ireland has no liability to provide such insurance or reimburse losses incurred by the customer.

Client behaviour

Unacceptable customer/traveler behaviour is considered a late cancellation & will lead to cessation of service & loss of payment. It may lead to further prosecution & legal action. Listed here are examples of such issues.

Abuse of Driver, Guide or another person in a manor deemed inappropriate  Abuse or damage to vehicle or other property of Fay’s Ireland and affiliated companies .

Any Illegal activity within the vehicle including drug abuse.

Taking control of the vehicle at any time

Smoking in the vehicle There is a soiling fee of €200.00 for excessive soiling of vehicles & illness within the vehicle particularly due to alcohol consumption or smoking.

Covid-19 & related Issues

You will need to check current government travel advice in your country of origin as well as Ireland prior to travel. As the COVID-19 outbreak has affected the travel plans for tens of thousands of people, special terms & conditions are now in operation. IMPORTANT: For a cancellation to be considered, the reasons must not be related to Covid19 of the global pandemic.

Travel Insurance Due to Covid19, fast paced changes in the law which affect global travel are now normal. Any changes to bookings with Fay’s Ireland which are due to Covid19 or related issues will be now considered a cancellation. Prior warnings of travel disruption will not replace a customer cancellation of one month. Fay’s Ireland is not an insurance broker & dose not supply travel insurance. Please purchase suitable & adequate travel insurance prior to travel.

Cancellations Inside two months

In this global pandemic all travelers with Fay’s Ireland should hold Travel Insurance with “Travel Disruption”, or if the Cancellation section of your policy lists as an “insured peril”, cover where Government announces that travelers are recommended to avoid the country or area you have planned to visit. In the event of disruption, the traveler must refer to their travel insurance for a refund. Where no Travel insurance is held, the liability is the travelle’s responsibility. Fay’s Ireland will not refund Covid cancellations inside two months of Travel.

Outside of two months 

Cancellations are handled as detailed in this documents Cancellation Policy.  

Travelling with Covid-19 or other related illness

If you of a member of your group have tested positive one month prior to travel for Covid19 or related diseases it is your obligation to inform Fay’s Ireland. Fay’s Ireland considers withholding such information as an abuse of the driver & may lead service cancellation. Legal or financial liabilities for damages & personal injury may be incurred if travellers knowingly transmit covid19 or related illnesses.

Complaints Procedure

Your statutory rights under Irish & EU are not affected. All complaints should be made to faysireland@gmail.com All complaints will be responded to within a reasonable time, with a decision after consideration of the complaint.

Please include your booking confirmation number or Tour Name, contact information & details of the complaint.